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Exchange and Return Policy

Exchange and Return Policy – STORIA

At STORIA, we prioritize customer satisfaction and offer a flexible exchange and return policy under the following conditions:

1. Exchange and Return Period

  • Exchange: Within 5 days from the date of receiving the item.

  • Return: Within 1 day from the date of receiving the item.

⚠️ Note: The system will automatically reject any request that exceeds the allowed period for exchange or return.

2. General Conditions

  • Items that have been used or show signs of wear cannot be exchanged or returned.

  • The item must be returned with all accessories and in its original condition.

  • Do not remove the security plastic tag; it must remain intact for the request to be accepted.

  • Shipping or delivery fees will be deducted in the case of an exchange or return.

  • Bank transaction fees incurred during the return process will also be deducted.

3. How to Submit an Exchange or Return Request

  1. Please visit the following link:
    👉 https://gwffi.r.nit.sa/

  2. Enter your order number and mobile number, then complete the remaining required details to submit your request.

  3. Once the request is submitted, the shipping company will schedule a pickup within 3 to 6 business days.

  4. Please ensure the item is packed securely in a sealed box, just as it was delivered to you.

4. Support and Contact

If you face any issues or have any questions, please contact us through: